Return & Refund Policy
Return Eligibility and Timeframe
At GROOVE, you may request a return within 30 calendar days from the date your order is delivered if you are not completely satisfied with your purchase.
To qualify for a return, items must meet all of the following conditions:
- Unused and in their original condition, including all packaging, manuals, and accessories
- Free from any signs of misuse, damage, or alteration
- Acceptable for resale upon return
Returns that do not meet these criteria may be declined.
Products Not Eligible for Return
The following items cannot be returned under any circumstances:
- Customized or personalized products
- Gift cards and downloadable products
- Clearance or final sale merchandise
- Items that have been used or damaged after delivery
Refund Process
Once GROOVE receives and inspects your returned item, your refund request will be promptly reviewed. If approved, refunds will be issued to your original payment method.
Please allow 5-7 business days for GROOVE to process the refund after receiving your return, and an additional 5-10 business days, depending on your payment provider, for the funds to reflect in your account.
Returns Due to Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or includes incorrect items, please keep all original packaging and contact us immediately at wandarivera372610@outlook.com for assistance with resolution and return shipping arrangements.
Return Shipping Costs
Return shipping costs for exchanges or returns are your responsibility unless the return is due to:
- A defective product
- Damage sustained during shipping
- An error caused by GROOVE
In these cases, GROOVE will cover the return shipping expenses.
Order Cancellation
You may cancel your order within 12 hours of placing it. To cancel, please contact GROOVE immediately at wandarivera372610@outlook.com. After 12 hours, cancellations are not accepted as orders are processed promptly.
Order Processing and Shipping
Orders are processed within 1-2 business days and typically ship within 5-10 business days. Shipping costs are calculated and displayed at checkout.
Contact GROOVE
If you have any questions about returns, refunds, or cancellations, please reach out to us at wandarivera372610@outlook.com. We are happy to assist you.